Terms & Conditions

These Terms & Conditions govern your use of Omini and every purchase you make through it. Please read them before placing an order.

1. Acceptance of these terms

By browsing Omini, creating an account, or placing an order, you confirm that you have read, understood and accept these terms, together with our Privacy Policy and the other policies linked from this site. If you do not accept them, please do not use the site.

2. Who you are buying from

The products offered on Omini are sold to you directly by 99 MULTIPLE SOLUTIONS. 99 MULTIPLE SOLUTIONS is the seller of record for your order, raises the invoice, and is responsible for the goods, delivery, returns and refunds described in these policies.

3. Eligibility

You may place an order if you are able to enter into a legally binding contract under applicable law. If you are a minor, you may use this site only with the involvement of a parent or legal guardian, who accepts responsibility for the order.

4. Your account and guest checkout

You may order with an account or, where offered, as a guest. If you create an account you are responsible for keeping your password confidential and for activity carried out under it. Tell us immediately if you believe your account has been used without your permission. We may suspend an account where we reasonably believe it is being used fraudulently or in breach of these terms.

5. Products, images and descriptions

We describe each product as accurately as we can. Product photographs are for illustration: colour reproduction varies between screens, and accessories, cables or packaging shown in an image are included only where the description says so. Where a product page and these terms conflict on a product-specific point, the product page governs for that product.

6. Pricing, taxes and availability

• Prices are shown in INR and include applicable taxes unless the product page states otherwise. Any delivery charge is shown separately at checkout before you pay.
• The price you pay is the price recorded by our server at the moment payment is authorised. Prices displayed by your browser, a cached page or a third-party listing are not binding.
• Prices and availability can change without notice. Stock shown on a product page is indicative and is confirmed only when your order is accepted.
• Obvious errors. If a product is listed at a materially wrong price or description because of a genuine system or human error, we may decline or cancel the order and refund you in full. We will tell you why, and we will not charge you a cancellation fee for our own error.

7. Placing an order, and our acceptance of it

Placing an order is an offer to buy, not a concluded contract. A contract is formed only when we accept your order, which happens when we confirm it to you after the payment has been verified. Until then no contract exists, however many confirmation screens or emails you may have seen.

We may decline or cancel an order, in whole or in part, for a legitimate reason, including:

• the item is out of stock or has been discontinued;
• the delivery address is incomplete, invalid, or not serviceable by our courier;
• the payment cannot be verified, is reversed, or is flagged in a security review;
• we reasonably suspect fraud or a breach of these terms;
• a pricing or listing error of the kind described above.

Where we cancel an order you have already paid for, you are refunded in full. See our Refund Policy.

8. Payment

The payment methods currently available are:

• Online payment. Cards, UPI, net banking and wallets, on the payment provider's own secure page. The methods actually offered are the ones the provider enables for this business.

Payments are processed by authorised third-party payment service providers. We do not receive or store your full card number, CVV, UPI PIN or net banking credentials. A payment is treated as received only when the provider confirms it to our server.

If a payment fails but your account has been debited, do not pay again - see our Payment Policy, which explains how we reconcile it. Duplicate and excess payments are refunded.

9. Fraud and security review

We may hold an order for verification where a transaction shows indicators of fraud, or where a payment provider or bank asks us to. We may contact you to confirm details. We will never ask you for a PIN, OTP, CVV or password as part of that check. An order held for review is either released or cancelled and refunded - it is not left in limbo.

10. Shipping and delivery

Delivery within 2–7 business days. Delivery estimates are estimates, not guaranteed dates, and are affected by serviceability, public holidays, weather, transport disruption and courier operations. Full detail is in our Shipping & Delivery Policy.

You are responsible for giving a complete, correct and reachable delivery address and contact number. Orders that fail because the address was wrong or incomplete, or because nobody was available across the courier's delivery attempts, may be returned to us, and the resulting costs may be deducted from any refund.

11. Cancellation

You can request cancellation before your order is dispatched. Once a consignment has been handed to the courier it can no longer be cancelled, although it may still be returnable. See the Cancellation Policy. A cancellation is not itself a refund: the refund follows, on the timeline in the Refund Policy.

12. Returns, replacement and refunds

Return eligibility for your order is set out in our Return & Replacement Policy. Contact our support team with your order number and we will confirm what applies to your order.

Nothing in these terms limits your statutory rights in respect of goods that are defective, damaged, or not as described. Refunds are made under the Refund Policy.

13. Warranty

Warranty cover depends on the product and its manufacturer. Where a product carries a warranty, the terms are stated on the product page or in the manufacturer's documentation supplied with it. Your statutory rights in respect of defective goods apply regardless of any warranty.

Full terms are in our Warranty Policy. Where a product page states warranty terms specific to that product, those terms govern for that product.

14. Promotional offers and coupons

Where we run an offer, discount or coupon, the terms shown with that offer apply: its validity period, minimum order value, eligible products and any limit per customer. Offers cannot be combined unless stated, have no cash value, and may be withdrawn or corrected where they have been published in error or used abusively. If an order placed with a coupon is partly returned, the discount is apportioned across the order and the refund is calculated on what you actually paid.

15. Acceptable use

You agree not to use this site to: place orders fraudulently or with a payment instrument you are not authorised to use; resell in breach of applicable law; scrape, probe, overload or interfere with the site or its security; upload malicious content; impersonate another person; or infringe anyone's rights. We may suspend access and cancel orders where we reasonably believe this clause has been breached.

16. Fraudulent transactions

Where a transaction is established to be fraudulent, we may cancel the order, withhold delivery, report it to the payment provider, the bank and the appropriate authorities, and provide them with the transaction records they require.

17. Intellectual property

The content of this site - text, layout, graphics, logos and photographs - belongs to 99 MULTIPLE SOLUTIONS or its licensors, except for third-party brand names and product images, which remain the property of their respective owners and are used to identify the products offered. You may not copy, reproduce or republish site content for commercial purposes without written permission.

18. Third-party service providers

We use third parties to run parts of this service, including payment gateways and payment service providers, banks and payment networks, courier and logistics partners, hosting and cloud infrastructure, and communication providers for email and SMS. Each processes information under its own terms and its own security and regulatory obligations. What is shared with whom, and why, is set out in our Privacy Policy.

19. Limitation of liability

To the fullest extent permitted by applicable law, and except in respect of death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded, our total liability in connection with an order is limited to the amount you actually paid for that order.

This clause does not remove your statutory rights. Nothing in these terms excludes or limits any right you have under the Consumer Protection Act, 2019 or other applicable consumer law, including in respect of goods that are defective, damaged or not as described, and nothing here requires you to give up a remedy the law gives you.

20. Electronic communication

By placing an order you agree that we may contact you electronically - by email, SMS or in-app notification - about that order, its payment, its delivery, and any return, refund or complaint arising from it. These are service messages and are not marketing. Marketing email is sent only if you have asked for it and can be stopped at any time.

21. Privacy

Personal data is handled as described in our Privacy Policy, which forms part of these terms.

22. Complaints

If something has gone wrong, please raise it with us first. Our Complaints & Grievance Redressal page explains the process and gives you a tracked complaint reference.

Escalations are currently handled by our customer support team through the complaints form, which raises a tracked complaint reference. You can also write to 99multiplesolution@gmail.com.

23. Changes to these terms

We may update these terms. The version published on this page is the version in force and applies to orders placed after it is published. Changing this page does not alter the terms that applied to an order you already placed - we keep a record of what was in force when you accepted it.

24. Governing law and jurisdiction

These terms are governed by the laws of India. Subject to your statutory rights as a consumer - including your right to approach the consumer forum with jurisdiction where you reside or work - the courts of Tamil Nadu, India shall have jurisdiction over disputes arising out of these terms.

25. How to reach us

• Email: 99multiplesolution@gmail.com
• Phone: 9345757300
• Post: 3/38 Main Road, Om Sakthi Ganapathy Nagar,, Palur, Koothur, Manachanallur,, Tiruchirappalli - 621216, Tamil Nadu, India, Tiruchirappalli, Tamil Nadu 621216
• Online: Contact us · Raise a complaint · Order help

Policy version 1.0 · last reviewed 21 Sep 2026