Orders & delivery
Who am I buying from?
99 MULTIPLE SOLUTIONS sells these products to you directly and is the seller of record on your invoice. See About us.
How long does delivery take?
Delivery within 2–7 business days. That is an estimate from the point your payment is verified, and it can be affected by serviceability, holidays and courier operations. See the Shipping & Delivery Policy.
How do I track my order?
From your account, or from Track order using your order number together with the email address or mobile number on the order. We ask for both so that an order number alone cannot be used to read someone else's order.
Can I change my delivery address after ordering?
Only before the parcel is handed to the courier. Contact us immediately. After that the courier controls the parcel and it cannot be redirected.
Payments
Is my payment secure?
Payments are handled by authorised payment providers. We never receive or store your card number, CVV, UPI PIN or net banking password, and a payment is marked successful only when the provider confirms it to our server - returning to the site is not enough.
My payment was deducted but the order shows unpaid.
Do not pay again. Providers sometimes confirm a few minutes late. We re-check pending payments automatically and reconcile with the provider before asking you to pay anything further. If it has not resolved within a few hours, contact us with your order number and the bank reference or UTR.
Which payment methods can I use?
The methods currently enabled are listed in the Payment Policy, and are shown at checkout before you pay.
Returns & refunds
How do I return something?
Contact us with your order number and, for a damaged or wrong item, photographs. See the Return & Replacement Policy.
How long does a refund take?
Your bank then typically takes 5-7 business days to post the credit. Refunds go back to the original payment method, and a credit note is issued against your invoice. See the Refund Policy.
Will you ever ask for my OTP or UPI PIN to refund me?
Never. A refund is pushed to you and requires nothing from you. Anyone asking you to enter a PIN, share an OTP or scan a QR code "to receive a refund" is trying to take money from you. Report it through our complaints page.
Problems
Something has gone wrong. What do I do?
Raise it on our Complaints & Grievance Redressal page. You get a reference number and a tracked response, and you can escalate if you are not satisfied.
Where do I find my invoice?
On the order, in your account.