This policy explains when an order can be cancelled, who can cancel it, and what happens to your money afterwards.
A cancellation is not the same thing as a refund
Cancelling an order stops the fulfilment. Returning your money is a separate step that follows it, on its own timeline. A cancelled order does not mean a refund has already reached your bank. See the Refund Policy for what happens next and how long it takes.
1. How to request a cancellation
You can request a cancellation:
- from your account, by opening the order - where the order is still at a stage that can be cancelled, the option is shown there;
- by contacting us with your order number.
Request it as early as you can. Once an order has moved into packing and dispatch, the options narrow quickly.
2. What you can cancel, and when
| Stage of your order | Can it be cancelled? |
|---|---|
| Placed, payment not yet confirmed | Yes. Nothing has been committed. If a payment later arrives for a cancelled order, it is refunded. |
| Confirmed, before a shipment is created | Yes. The order is cancelled and the stock is returned. A refund is initiated if you have paid. |
| Shipment created, not yet handed to the courier | Usually. We can normally cancel the consignment before pickup. Contact us immediately - this window is short. |
| Dispatched - the courier has the parcel | No. The consignment is in the courier's network and cannot be recalled. You may refuse the delivery, or return it if it is eligible under the Return & Replacement Policy. |
| Delivered | No - but it may be returnable. A delivered order is handled as a return, not a cancellation. |
Where an order contains several items, we can usually cancel part of it. Any delivery charge is recalculated on what remains.
3. Refusing delivery
If you no longer want an order that has already been dispatched, you can refuse it at the door. The courier returns it to us, and once we receive and check it in, we process the refund. This takes longer than a cancellation before dispatch, because the parcel has to travel back first.
4. Cancellation by us
We may cancel an order, in whole or in part, where:
- the item is out of stock or has been discontinued after the order was placed;
- the delivery address is invalid, incomplete or not serviceable;
- the payment could not be verified, failed, or was reversed;
- a security or fraud review concludes that the transaction should not proceed;
- the listing carried a genuine and material pricing or description error;
- we are prevented from fulfilling it by circumstances beyond our reasonable control.
If we cancel, we tell you the reason, and any amount you have paid is refunded in full. We do not charge a cancellation fee for an order we cancelled.
5. Cancellation after a payment problem
If your payment failed but your account was debited, do not place the order again. Contact us instead. We reconcile the transaction with the payment provider before asking you to pay anything further - see the Payment Policy.
6. What happens to your money
Where a cancelled order was paid for, the amount is refunded to the original payment method. The Refund Policy sets out the process, and we confirm the timeline when we acknowledge your cancellation.
Stock is returned to inventory automatically when an order is cancelled.
We will never ask for your PIN, OTP or password
99 MULTIPLE SOLUTIONS will never ask you for your UPI PIN, card PIN, CVV, net banking password, or any OTP in order to send you a refund. A refund is something we push to you - it never requires you to approve, authorise or enter anything.
Anyone asking you to enter a PIN, share an OTP, install a remote-access or screen-sharing app, or scan a QR code "to receive a refund" is attempting to take money from you, not give it to you. Scanning a QR code always sends money. End the call and report it to us through our complaints page.
7. Help with a cancellation
- Email: 99multiplesolution@gmail.com
- Phone: 9345757300
- Post: 3/38 Main Road, Om Sakthi Ganapathy Nagar,, Palur, Koothur, Manachanallur,, Tiruchirappalli - 621216, Tamil Nadu, India, Tiruchirappalli, Tamil Nadu 621216
- Online: Contact us · Raise a complaint · Order help
Policy version 1.0 · last reviewed 21 Sep 2026