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Shipping & Delivery Policy

How and when your order reaches you (2-7 business days)

This policy explains how an order placed on Omini is prepared, dispatched, tracked and delivered.

Our delivery estimate

Delivery within 2–7 business days. Business days exclude Sundays and public holidays. The clock starts when the order is confirmed and payment has been verified, not when it was placed.

This is an estimate, not a guaranteed delivery date. The factors that legitimately affect it are listed below.

1. Order processing

Once your payment is verified, the order is confirmed and queued for packing. Orders placed on a non-business day are processed on the next business day. If an item turns out to be unavailable after the order is placed, we tell you and cancel and refund that part of the order.

2. Shipment preparation and courier assignment

Your order is packed, weighed and measured, and a consignment is created with our logistics partner. A tracking number (AWB) is generated at that point and becomes visible on your order. The courier then collects the parcel from our pickup location.

Orders are fulfilled using third-party logistics partners, including Delhivery. The partner handling your consignment is shown with its tracking number on your order.

3. Serviceability and PIN codes

We deliver to PIN codes our logistics partner services. You can check your PIN code at checkout before paying, and we re-check serviceability before a consignment is created.

  • If your PIN code is not serviceable, we will tell you at checkout rather than take the order and fail later.
  • If serviceability cannot be verified at that moment - for example because the courier system is temporarily unreachable - we say so plainly and do not block your order. That is an unknown answer, not a refusal.
  • If an address turns out to be unserviceable after the order is placed, we contact you and, if it cannot be resolved, cancel and refund the order in full.

4. Delivery address

Please check your address, PIN code and mobile number before paying. The courier needs a reachable phone number - most failed deliveries in India fail because nobody could be reached, not because the address was wrong.

An address can be changed only before the consignment is handed to the courier. After that the courier controls the parcel and we cannot redirect it.

5. Shipping charges

Any delivery charge is calculated and shown at checkout, before you pay, based on your delivery location and the order value. Nothing is added after payment. Where an order qualifies for free delivery, that is shown in the order summary.

6. Tracking your order

You can track your order at any time:

  • From your account, if you ordered while signed in.
  • From the Track order page, using your order number together with the email address or mobile number on the order. We ask for both so that an order number alone cannot be used to read someone else's order.

Tracking updates come from the courier and can lag behind the parcel's actual position by several hours.

7. Delivery attempts

The courier will attempt delivery to the address given and will normally try to contact you by phone. Couriers typically make more than one attempt before returning a parcel. Please keep your phone reachable on the expected delivery day, and respond to the courier if they contact you - an unanswered call is the most common cause of a failed delivery.

8. What can delay a delivery

Estimated delivery times may be affected by:

  • serviceability limits and remote or difficult-access locations;
  • public holidays and regional festivals;
  • weather, flooding and natural events;
  • transport disruption, strikes and road or rail closures;
  • courier operational issues, hub congestion and capacity at peak periods;
  • incorrect, incomplete or unreachable address or contact details;
  • local restrictions, and other events beyond our reasonable control (force majeure).

We do not promise a delivery date we cannot control. If your order is materially late, contact us with your order number and we will pursue it with the courier.

9. Damaged or tampered shipments

If a parcel arrives visibly damaged, opened or tampered with:

  • refuse the delivery if you can, and tell the courier why; or
  • if you have already accepted it, photograph the packaging and the contents before using the item, and contact us immediately.

Report a damaged or tampered shipment as soon as possible after delivery, so that we can raise it with the courier while the claim window is still open.

10. Lost shipments

If tracking stops updating or a consignment is declared lost by the courier, we investigate with the logistics partner. Where a parcel is confirmed lost in transit, you are offered a replacement where available, or a full refund. You are not asked to wait indefinitely for a parcel that is not coming.

11. Delivery exceptions, NDR and RTO

Two things can happen when a delivery does not complete:

NDR
Non-delivery report		The courier attempted delivery and could not complete it - nobody available, the address could not be found, the phone was unreachable, or you asked to reschedule. We will normally contact you to confirm the address or arrange a re-attempt. Responding quickly is what keeps the parcel moving.
RTO
Return to origin		After the attempts are exhausted, or where the address is undeliverable or the parcel is refused, the courier returns it to us. Once we receive and check it back in, we process a refund under the Refund Policy. Where the return happened because the address was wrong or incomplete, or the parcel was refused without cause, the shipping and return-shipping costs actually incurred may be deducted from the refund. We tell you if that applies, and what the amount is.

12. Need help with a delivery?

Start at Order Help, or contact us with your order number:

Policy version 1.0 · last reviewed 21 Sep 2026

Last updated 21 Sep 2026.

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