Return & Replacement Policy

This policy explains what can be returned, how to start a return, and when a replacement is offered instead of a refund.

1. When you can return something

We accept returns in these situations:

In each of these cases the return shipping is on us. You are never asked to pay to send back something that was wrong when it arrived.

2. Condition of returned items

Except where the item is defective, damaged or wrong, a returned item should be:

• unused and in the condition you received it;
• in its original packaging, with the box, tags and any protective wrapping;
• complete, with every accessory, cable, adapter, manual and free item that came with it;
• accompanied by the invoice or order number.

A returned item that is incomplete or has been damaged after delivery may be rejected, or refunded in part. If that happens we tell you what we found and why, and we can send the item back to you.

3. Evidence we may ask for

For a damaged, defective, wrong or incomplete item, please send photographs of:

• the outer packaging, including the shipping label;
• the product itself, showing the problem;
• everything that was in the box, laid out together, where something is missing.

This is what lets us resolve a claim quickly and, where the courier caused the damage, raise it with them. We ask for what is reasonable to establish the problem - nothing more.

4. How to start a return

1. Contact us through Order Help, Contact us, or the complaints form, with your order number and the reason.
2. Send any photographs we ask for.
3. We confirm whether the return is accepted, and how the item comes back to us.
4. Pack the item securely, with all its contents.
5. We inspect it on arrival and confirm the outcome.

5. How the item comes back

We confirm how the item should come back to us when we approve the return - either by arranging a courier pickup or by giving you a return address. Please do not ship anything back before a return has been approved, as we cannot trace an unexpected parcel to your order.

6. Inspection

Returned items are inspected when they reach us. We check that the item is the one that was sent, that it is complete, and that the reported problem is as described. We aim to complete inspection promptly and we tell you the outcome either way. If we reject a return we explain why, and you may escalate through our complaints process.

7. Replacement

Whether an approved return is settled by replacement or by refund is confirmed when we approve the return, and depends on the product and its availability. Where a replacement is not possible, you are refunded in full.

8. Items that cannot be returned

We do not operate a blanket list of non-returnable categories. Where a specific product cannot be returned for a lawful reason - hygiene, safety, personalisation or final sale - that is stated clearly on the product page before you buy.

A return may also be refused where the item has been damaged after delivery through misuse, dropped or liquid damage, unauthorised repair or modification, or where the serial number has been removed or altered.

9. What happens to your money

An approved return is refunded under the Refund Policy, to the original payment method. Where only part of an order is returned, only that part is refunded, and any discount applied to the order is apportioned across it.

10. Help with a return

• Email: 99multiplesolution@gmail.com
• Phone: 9345757300
• Post: 3/38 Main Road, Om Sakthi Ganapathy Nagar,, Palur, Koothur, Manachanallur,, Tiruchirappalli - 621216, Tamil Nadu, India, Tiruchirappalli, Tamil Nadu 621216
• Online: Contact us · Raise a complaint · Order help

Policy version 1.0 · last reviewed 21 Sep 2026